Continuous Customer Testing

WEBINAR

Leveraging Feedback Scoring

WEBINAR

Leveraging Feedback Scoring

The key to a great Customer Validation test is a healthy amount of tester-submitted feedback from multiple sources. But identifying which feedback is most important can be time-consuming and challenging. In this webinar, Centercode Program Developer Jim Le shows you how Feedback Scoring can be used to weigh and prioritize feedback to keep your attention focused on the feedback that will really improve your product.

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What We'll Cover

1

Prioritizing Feedback

The issues and features that matter most to internal teams and stakeholders may not matter as much to your customers. We'll discuss prioritization pitfalls and the importance of listening to your customers.

2

The Value of the Customer's Voice

Learn how feedback prioritization helps you better understand how rare or prolific an issue is, and what you can learn from each so that you can improve your product and prevent customer frustration.

3

Fully-realized Feedback

We'll show you how to address high-impact issues and analyze feedback to surface meaningful trends and important problem areas that enable you to communicate clear results to your stakeholders.

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